PRIVACY POLICY

1. OUR COMMITMENT

1.1 Talonshop ("Talonshop," "we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data, as well as your rights when engaging with our services.

1.2 We comply with the Privacy Act 1988 (Cth) and all applicable Australian privacy principles to ensure your information is handled responsibly.

1.3 By accessing or using our website from any device — including computers, smartphones, tablets, or gaming consoles ("Device") — you agree to the terms of this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

2.1 We may collect, store, and use personal information necessary to provide our products and services effectively. This may include:

Your name, date of birth, and contact details (such as phone number, email address, and mailing address)
Your purchase history, transaction records, and interactions with our website and associated platforms ("Platform")
Your server IP address and the domain used to access our site
Additional information you provide, such as updated address details or delivery preferences.

3. HOW WE COLLECT AND USE PERSONAL INFORMATION

3.1 We collect personal information lawfully and transparently. Most information is collected directly from you during purchases, website interactions, customer service conversations, or promotional campaigns. We may also use cookies and analytics tools to collect information automatically.

3.2 Your information is used for purposes including:

Processing and fulfilling orders, and managing customer accounts
Providing after-sales support and resolving enquiries
Sharing product updates, promotions, and tailored recommendations
Conducting surveys, competitions, and improving our services
Analysing site performance, security, and advertising effectiveness.

3.3 We do not sell, trade, or rent your information. Data is shared only with trusted partners who support our operations under strict confidentiality agreements. We may disclose information where required by law or to protect our rights, property, or safety.

4. PROTECTING YOUR PERSONAL INFORMATION

4.1 We take security seriously and implement multiple safeguards, including secure server environments, SSL encryption for transactions, and restricted access to authorised personnel and service providers.

4.2 Our Platform may share data with trusted third-party providers located in Australia and overseas. Talonshop ensures these providers adhere to Australian privacy regulations and handle your data with appropriate care and security.

5. COOKIES AND WEB ANALYTICS

5.1 Our Platform uses Cookies to enhance your browsing experience by remembering preferences, simplifying login processes, and optimising content. You may choose to disable cookies in your browser, but some features of our site may not function correctly.

5.2 We also use analytics tools, such as Google Analytics, to better understand user behaviour and improve our services. These tools collect mostly anonymised data, but may occasionally be linked to identifiable information (e.g., autofilled forms). For details, please review Google’s Privacy Policy.

6. CHILDREN'S PRIVACY COMPLIANCE

6.1 Talonshop complies with the Children’s Online Privacy Protection Act 1998 (COPPA). We do not knowingly collect data from users under 13 years of age. Our website and services are designed for individuals aged 13 and over.

7. UPDATING YOUR INFORMATION

7.1 You have the right to access, update, or correct your personal information at any time by contacting us. We aim to ensure all personal details we hold are accurate and up to date.

8. CHANGES TO THIS PRIVACY POLICY

8.1 We may update this Privacy Policy periodically. Updates will be published on this page, and the most current version will always be available online. Continued use of our Platform signifies your acceptance of any changes.

9. CONTACT US

For questions, feedback, or complaints regarding this Privacy Policy or how we manage your personal information, please contact us:

📧 Email: support@talonshop.com
📞 Phone: 1300 TALON